AI · Negotiation · Product Design
Build smarter systems. Negotiate better outcomes.
Expert consulting in AI, machine learning, data science, and tactical empathy and FBI-derived negotiation principles, for businesses that want a real edge.
- 10+
- Years of Experience
- 5
- Areas of Expertise
- 5
- Countries Worked In
Our Services
What we bring to your organization.
Negotiation Techniques
Rooted in tactical empathy and calibrated questioning, the same FBI-derived principles used in high-stakes crisis negotiation and made widely known by former FBI lead negotiator Chris Voss. We help businesses close deals, navigate difficult conversations, and influence outcomes without conceding unnecessarily. Whether you're managing enterprise contracts, investor discussions, or internal conflicts, we give your team the language and tactics that shift dynamics in your favour.
Machine Learning
From LLM-powered search and recommendation systems to production ML pipelines and MLOps. We design and deliver AI solutions that are built to last. We've shipped ML at scale across enterprise environments including REA Group, SEEK, and oOh!media. Whether you're starting your AI journey or scaling an existing system, we bring the architecture, engineering, and delivery rigour to make it work in production.
Generative AI
From LLM strategy and RAG systems to production AI copilots and agents we design and ship Generative AI that creates measurable business value. We help you cut through the hype, identify the right use cases, and build systems your organisation can actually use and maintain.
Data Science
We turn raw data into measurable business outcomes. Our work spans semantic search, NLP, classification, recommendation engines, and predictive modelling. We've built systems that boosted recruiter engagement by 10% and increased order value by 25%, using the right models for the right problems, not off-the-shelf solutions that don't fit your data.
Analytics
Strategy and implementation for organisations that want to move at the speed of insight. We design event-driven data pipelines, KPI frameworks, and self-serve BI platforms that give your teams reliable, governed access to the metrics that matter. No more waiting on data teams. Just clear, trustworthy numbers that support faster decisions.
UX/UI & Product Design
Good design is invisible. Bad design costs you customers. We specialise in translating complex systems and business workflows into intuitive, well-crafted user experiences. From discovery and user research through to high-fidelity interfaces and design systems, we deliver products that feel effortless to use and are built to scale with your business.
Our Approach
Four ways we help your business grow.
We combine AI, negotiation, design, and automation not as separate offerings, but as a set of capabilities that work together to help you win more business and operate more efficiently.
AI that creates measurable impact
We do not build AI for the sake of it. Every system we design whether a production ML pipeline, a RAG-powered knowledge tool, or a GenAI workflow is scoped to a business outcome you can measure. If the impact is not clear before we start, we reframe the problem until it is.
Negotiation as a competitive edge
Most businesses invest heavily in marketing and product but leave deal outcomes to chance. We bring the same rigour to your negotiations helping your team understand what the other side actually needs, structure conversations that lead to agreement, and close without conceding ground you did not intend to give.
Experiences that attract and convert
The best product or service loses to a better experience. We design user flows that remove friction at every step from first impression to signed contract so your product earns trust quickly, keeps users engaged, and turns visitors into clients.
Automation that compounds over time
Generative AI done well does not just save hours it builds leverage. We identify the repetitive, high-volume tasks slowing your team down and replace them with AI agents and automated workflows that scale with your business, freeing your people for the work that actually requires them.
Our negotiation principles are drawn from the publicly documented work of Chris Voss, former FBI lead hostage negotiator and author of Never Split the Difference. Accorda Solutions is an independent practice and is not affiliated with or endorsed by The Black Swan Group.
About Us
The people behind the work.
Gilbert Pochet
CTO · Negotiation · Machine Learning · Data Science · Analytics
AI Tech Lead who has served as CTO, with 10+ years delivering production ML and AI systems across enterprise and startup environments, from SEEK and REA Group to early-stage ventures. Gilbert translates complex business challenges into scalable, production-ready AI solutions, with deep expertise in LLM systems, ML pipelines, semantic search, and cloud architecture (AWS, GCP). He brings the same precision and strategic thinking to negotiation consulting, applying tactical empathy and FBI-derived negotiation principles to help organizations influence outcomes and close with confidence.
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Glau Franca
UX/UI & Product Design
UX/UI Product Designer specializing in translating complex systems and workflows into clear, intuitive user experiences. Glau brings a user-centered lens to every engagement, from early research and wireframing through to polished, production-ready interfaces. With formal training from Google and General Assembly and hands-on experience at Team Global Express, she designs products that work for real people across real contexts.
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